At Jarvis Tool Shop, we strive to ensure complete satisfaction with your purchase. If you are not fully satisfied with your order, please review our return and refund policy below:

1. Eligibility for Returns

• Returns are accepted within 30 calendar days from the date of receipt.

• The product must be unused, in its original condition, and in the original packaging with all accessories, manuals, and documentation intact.

• Custom-made or special order products are not eligible for return unless defective.

2. Return Process

• To initiate a return, please contact our Customer Service team at [contact email] within 30 days of receipt to obtain a Return Merchandise Authorization (RMA) number.

• Provide your order number, reason for return, and photos if applicable.

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Defective or Incorrect Items

• If you receive a defective or incorrect item, please notify us within 7 days of delivery.

• We will arrange for a replacement or refund at no additional cost to you.

4. Refunds

• Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

• Refunds will be issued via the original payment method.

• Shipping fees are non-refundable except in cases of our error or defective products.

5. Exchanges

• Exchanges are subject to product availability.

• Please contact customer service to confirm availability before returning an item for exchange.

6. Non-Returnable Items

• Customized products, consumables, and products marked as non-returnable cannot be returned.

7. Contact Us

For any questions or assistance regarding returns, please contact: return@jarvistoolshop.com

Thank you for shopping with Jarvis Tool Shop. We appreciate your trust and are committed to providing you with quality products and service.